Return Policy

At Aquaglide, we pride ourselves on first class customer service and brand integrity. We want you to love your Aquaglide inflatable as much as we do. If you’re not satisfied with your purchase, we offer returns on sales from aquaglidepaddle.com within the first 30 days of purchase. To return an item purchased through an Aquaglide authorized retailer, please refer to the specific return policy offered by that retailer.  

Returns on Paddlesports Inflatables

To return paddle products, kayaks or SUPs must be in like-new condition with the original packaging. 

Returns must be initiated via our Return and Warranty Form. Once approved, you will be provided with a pre-paid shipping label. Customer is responsible for return packaging and shipping cost.

SUBMIT A RETURN REQUEST

Returns and Refunds FAQ

Below are some frequently asked questions regarding returns.

Aquaglide does not cover any shipping costs associated with returns. The customer is responsible for full shipping costs.

Used is defined as having been on the water. Because all returns must be in like-new condition, we will not accept a return on a used product.

Like-new condition would be defined as never having been on the water. Taken out of the packaging and inflated, but not put on the water would be like-new. If the product has been on the water, that would make it used.

Being outside of the 30-days would prohibit a return and refund. We are happy to work with you on an exchange if you are outside of the 30-day window within reason.

We require all returns to have original packaging, therefore, would not be able to accept a return without the original box.

Warranty Policy

Product warranty covers all critical manufacturing defects including general workmanship, seam failures, and material failure due to manufacturing defects. 

Warranty Terms

The warranty term for paddlesports products is determined by product materials and construction:

Duratex kayaks including Deschutes, McKenzie, Chelan and Blackfoot Series Kayaks are covered for (2) two years from date of purchase.

Dropstitch SUP’s including 2021 and newer Cascade, Kush, Roam and Blackfoot iSUPs are covered for (2) two years from date of purchase.

HexShell fabric covered kayaks such as Noyo, Chinook, Navarro, and Ultralight TPU products like Backwoods Series are covered for recreational consumer use for (1) one year from date of purchase. These products are not intended for commercial applications such as camp, fleet, or rental use and not covered under warranty for commercial purposes.

AG Kayak and SUP PFD’s are covered for (1) one year from date of purchase when used for individual recreational purposes. Warranty coverage when used for commercial applications such as camp, rental or outfitter use is (90) ninety days.

All paddles including Orion, Crux, and Aries Series paddles are covered for (1) one year from date of purchase.

AG Kayak and SUP PFD’s are covered for (1) one year from date of purchase when used for individual recreational purposes. Warranty coverage when used for commercial applications such as camp, rental or outfitter use is (90) ninety days.

All other accessories and pumps including Bags, Fins, Seats, Coolers, Hand and Electrical Pumps, Aquapark PFD’s and any other included or aftermarket accessories manufactured by Aquaglide are covered for (90) ninety days from date of purchase. 

Paddlesports products under an approved warranty claim may be repaired or replaced, in part or entirely, at the sole discretion of Aquaglide.

For consumers covered by specific protection laws and/ or regulations in country of purchase or residence, the benefits conferred by this Aquaglide Warranty are in addition to all rights and remedies conveyed by such laws and regulations including, but not limited to, these additional rights.

What is NOT Covered Under Warranty?

  • Normal wear and tear
  • Freight damage (freight claim must be filed to cover shipping damage)
  • Damage while in storage (freeze or other damage)
  • Repairable cuts, punctures, or tears due to external forces
  • Damage caused by sharp object when opening boxed product
  • Damage caused by dragging product
  • Damage caused by exceeding the maximum weight and/ or user capacity
  • UV Damage without proper treatment (material breakdown, fading)
  • Damage, or failure due to over-inflation including thermal over-inflation from sun exposure
  • Vandalism or intended damage
  • Product failure due to force majeure, acts of God, or inclement weather
  • Improper maintenance and/or cleaning
  • Damage caused by animals or plants including marine growth
  • Damage caused by chemicals or poor water quality

Warranty Claim Requirements

  1. Dated proof of purchase or original invoice, for original owner.
  2. High resolution photo or video showing serial number (where relevant).
  3. High resolution photo or video showing entire product.
  4. High resolution photos or video of defective portion of product. If leaking, show leak with and without soapy water.

Warranty Claim Submission

In the United States, warranty claims may be submitted by end consumer or retailer. Please gather the information in claim requirements and submit warranty claim electronically.

Outside the United States please gather the information in claim requirements and submit warranty claim through your dealer or national distributor.

Enter clear and complete information including your contact information. Once a claim is submitted our team will make every effort to address it promptly.

SUBMIT A WARRANTY REQUEST